Operating models – Managed or self-operated

Managed vs. Unmanaged Hosting

With unmanaged hosting you run the server yourself; with managed hosting the provider takes care of updates, monitoring and backups – at centron from €53.11 per month. So the difference lies not in the technology, but in who is responsible. This guide explains which model suits which situation, what each costs and which providers in Germany offer managed hosting with 24/7 support.

The core

Same hardware, different responsibilities

Technically speaking, both models offer the same infrastructure. The difference lies in who is responsible for running the service – and who is liable if something breaks down at night.

Unmanaged

They run it themselves

You are granted root access to a virtual or physical machine – everything else is up to you: the operating system, updates, security patches, monitoring, backups and recovery in the event of a failure.

  • Full control over every configuration
  • Best-value infrastructure pricing – from €3.11 per month
  • In-house expertise required – Linux/Windows administration
  • On-call duty required – including at night and at weekends
Managed

centron operates on your behalf

You use the server as if it were your own, without having to worry about the underlying infrastructure. centron takes care of the set-up, updates, security patches, monitoring and backups – with dedicated contact persons.

  • No administrative burden within your own team
  • 24/7 monitoring with proactive fault detection
  • Updates installed automatically
  • Backups included – Restoration by centron
Allocation of tasks

Who does what – a direct comparison

The key question to ask before making your choice: Which of these tasks are you willing and able to take on yourself on a long-term basis?

TaskUnmanagedManaged by centron
Provision of hardwarecentroncentron
Install the operating systemYoucentron
Basic configuration & hardeningYoucentron
Apply security patchesYoucentron
Monitoring & AlertsYoucentron, 24/7
Setting up and checking backupsYoucentron
Recovery in the event of a faultYoucentron
Applications and dataYouYou

Even with the managed model, your applications and data remain under your control – centron takes care of the infrastructure, not your business.

Costs

How much both models actually cost

The unmanaged option is cheaper in terms of infrastructure costs. However, a fair calculation also takes into account the working hours tied up internally.

The invoice that’s often missing

An unmanaged server costs from €3.11 per month with centron. On top of this come the costs associated with patches, setting up monitoring, checking backups and troubleshooting – which, depending on the environment, can take several hours a month, plus on-call support.

Managed hosting shifts this workload to centron. Whether it’s worth it depends less on the price of the server than on how much an hour of administration costs your business – and how much a system outage would cost.

At centron, a managed server starts at €53.11 per month: a ccloud³ VM plus €50.00 for operation per VM – including patches, monitoring, backups and 24/7 support.

Managed from €53.11 per monthUnmanaged from €3.11 · infrastructure billed by the hour
Hidden items

What’s included with the ‘Unmanaged’ option

  • Working hours for patches and maintenance windows
  • On-call service outside office hours
  • Monitoring tools and their maintenance
  • Building up expertise and arrangements for cover
  • Downtime when no one is available

At centron, monitoring, backups and 24/7 support are included in the managed service model – with no extra charge or different support tiers.

Decision-making guide

Which model is right for you?

'Unmanaged' is the right choice if …

  • You have your own in-house system administration team
  • full control over every configuration is required
  • They use Infrastructure-as-Code
  • The focus is on test and development environments

Managed is suitable if …

  • business-critical systems are running
  • there is no in-house IT department
  • Downtime directly impacts turnover
  • Proof of compliance is required

Combine the two

  • Manages production systems, test environments itself
  • You can switch at any time – without the need for migration
  • Managed services can be booked individually
  • Premium Full Management for the entire infrastructure

The different levels at centron

There are several stages between ‘doing everything yourself’ and ‘outsourcing everything’. You don’t have to commit to one option permanently – you can switch between the models without having to migrate your systems.

  • ccloud³ VM – Run it yourself, from €3.11 per month
  • Managed Services – outsourcing individual tasks
  • Managed Server – comprehensive server management provided by centron
  • Premium Full Managing – comprehensive infrastructure management
Providers in Germany

Managed hosting providers at a glance

“Managed” does not mean the same thing everywhere: some providers only look after the infrastructure, others take over the entire server operation. The overview shows what managed offerings in Germany cover, what they cost to start with and where support is available around the clock.

CriterioncentronHetznermittwaldplusserver
OfferingManaged ServerManaged vServer (from MC30)Managed vServerManaged Cloud and Managed Services
What the provider takes care ofOperating system, hardening, patches, monitoring, backups, recoveryPre-installed Debian with Apache, MariaDB and PHP, operating system and software updates, daily backups; no root accessInfrastructure, daily backups, scheduled updatesAdministration, monitoring and patching on request
Entry price per monthfrom €53.11from €34.00 plus €34.00 setupfrom €43 plus VATon request
Support24/7, German-speaking, dedicated contact personsPhone and email free of charge, 24/7 on-site service in the data centre24/7, including weekends and public holidays24/7, German and English
Data centreOwn data centre in Hallstadt near BambergNurembergOwn data centre in Germany, ISO 27001Four data centres in the DACH region
BSI C5C5:2020 Type 1 for ccloud³ / Managed CloudC5:2020 Type 2, including Managed ServerNo attestation publicly statedC5 Type 2 for pluscloud open and pluscloud VMware

As of 24 September 2026, based on the providers’ publicly available information; no claim to completeness. Only the current information provided by the respective providers is authoritative. The trademarks mentioned are the property of their respective owners; there are no partnerships. centron prices plus VAT.

Frequently Asked Questions

Managed and unmanaged hosting

What is the difference between managed and unmanaged hosting?

Technically, you get the same infrastructure – the difference lies in who is responsible. With unmanaged hosting, you have root access and are responsible for the operating system, updates, security patches, monitoring and backups. With managed hosting, centron takes care of these tasks; your applications and data remain under your control.

How much does managed hosting cost compared to unmanaged hosting?

The infrastructure cost alone is lower with unmanaged hosting – ccloud³ VMs start at €3.11 per month. At centron, a managed server costs from €53.11 per month and shifts the workload involved in applying patches, monitoring and troubleshooting to the provider. Whether it’s worth it depends on how much an hour of administration time costs your business and how much a system outage would cost.

When is managed hosting a good option?

This is usually the case when business-critical systems are running, there is no in-house IT department, or system failures directly impact turnover. Compliance requirements are another reason to opt for managed hosting, as patch statuses and backups are verifiably documented.

Which managed hosting providers offer 24/7 support in Germany?

Support that can be reached around the clock, with a data centre in Germany, is offered by centron, mittwald and plusserver, among others. At centron, 24/7 support from German-speaking experts is included in the managed server – at no extra cost and without support tiers, operated in its own data centre in Hallstadt near Bamberg. Hetzner offers free phone and email support for its managed vServers, plus a 24/7 on-site service in the data centre. Before you choose, check whether “24/7” means that engineers can be reached or only that systems are monitored (as of 24 September 2026).

How much does a managed server cost in Germany?

At centron, a managed server starts at €53.11 per month: a ccloud³ VM from €3.11 plus €50.00 for operation per VM, including patches, monitoring, backups and 24/7 support. For comparison: Hetzner starts at €34.00 plus a one-off €34.00 setup fee, mittwald at €43 plus VAT, and plusserver quotes prices on request (as of 24 September 2026). More telling than the entry price is the scope of service: root access, recovery in the event of a failure and support you can actually reach.

Are there managed hosting offerings for small businesses?

Yes. For small businesses without their own IT department, a single managed server is often the right way to start: the provider takes care of updates, monitoring and backups, and your own team only looks after applications and data. At centron this starts at €53.11 per month, including 24/7 support with dedicated contact persons. If you want to run part of it yourself, combine managed servers for production systems with self-managed ccloud³ VMs from €3.11.

Specifically, what tasks does centron handle as part of its managed hosting service?

Installation and basic configuration of the operating system, hardening, application of security patches, 24/7 monitoring with proactive fault detection, setting up and monitoring backups, and recovery in the event of a failure. You continue to manage your own applications and data.

Can I switch between models later on?

Yes. You can switch between ccloud³ VMs, Managed Services, Managed Servers and Premium Full Managing without having to migrate your systems. Many customers combine the two: managed production systems, and test and development environments managed in-house.

Is support included with managed hosting?

With centron, yes – 24/7 support from German-speaking experts with dedicated contact persons, at no extra cost and without tiered support packages. For comparison: Hetzner offers managed vServers from €34.00 per month without root access, with free phone and email support (as of 24 September 2026); Azure charges for tiered support levels (as of 16 July 2026).

What level of availability is guaranteed for managed servers?

According to the service level agreement, managed servers in the Worker or Power pool achieve a monthly availability of 99.5 per cent, whilst those in the High-Availability pool achieve 99.8 per cent. The details set out in the relevant service level agreement always take precedence.

Note: Information on competitors reflects the publicly available position as of September 2026 and does not claim to be exhaustive; features and prices may have changed since. Only the current information provided by the respective providers is authoritative. The trademarks mentioned are the property of their respective owners; there are no partnerships. centron prices: entry-level prices plus VAT; details can be found on the product and pricing pages.

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