Help Centre – Point of contact for support and resources

How can we helfen?

Answers, guides and direct links to our team of experts – all in one place.

What do you need help with?

An overview of the key topics

Choose your topic – from the first steps to invoicing and security.

Direct line

Our team of experts is here to help you

Sometimes a conversation is the quickest way: 24/7 expert support is included free of charge for all customers – via telephone and email, with dedicated contact persons rather than anonymous queues. For bespoke support such as migrations or analyses, we charge transparently on a time-and-materials basis.

24/7Expert support · free of charge for all customers
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  • Free support round the clock for all customers
  • Personal contacts who know their local area
  • Personalised support usage-based for specialised tasks
  • German-speaking – Support without language barriers
Help Centre FAQs

Frequently Asked Questions for Support

How do I contact centron Support?

Available round the clock by telephone and email – you can find the contact details on the Contact page. Expert support is included free of charge for all customers.

Where can I find guides to help me get started?

In the tutorials: step-by-step guides, from setting up your first VM to database backups – continuously updated by the centron team.

How do I check if there is a fault?

On the Status page, you can see the status of all centron services. If there is no message displayed there, our support team will help you analyse your issue.

Can centron carry out tasks on my behalf?

Yes – ranging from one-off, bespoke support (billed on a usage basis) to managed services, where centron takes full responsibility for day-to-day operations.

Get started for free

Sign up and receive €200 credit at centron within your first 60 days.

This promotional offer applies to new accounts only. Available exclusively to businesses.

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