Our administrators are on hand to assist you with system faults, fault diagnosis and configuration issues – for €40.00 per 15 minutes or part thereof, or via a fixed hourly allowance.
centron Managed Services is a technical support service: we analyse faults, advise on configurations and guide you through the implementation process. You retain full control over your system.
Our administrators analyse fault conditions within your infrastructure and assist with resolving them – for both Linux and Windows environments.
We answer questions about the configuration and use of centron Services directly – from network set-up to the scaling of your environment.
We provide support in the event of a fault in accordance with defined processes – with response times depending on the support level and prioritisation based on severity.
€40.00 per 15 minutes or part thereof within service hours. If you have booked an hourly allowance, you pay a fixed monthly rate instead.
During our service hours – Monday to Friday, 9 am to 6 pm – we charge €40.00 for every 15 minutes or part thereof. Outside these hours, each hour or part thereof is charged, and separate hourly rates apply. Anyone who needs regular support can book a block of hours at a fixed monthly rate.
Managed Services are a support service. If you wish to hand over operations entirely, Premium Full Managing is the right product for you.
centron charges for Managed Services on a time-and-material basis: €40.00 per 15 minutes or part thereof within service hours. If the service is required on a regular basis, you can instead book a monthly hourly allowance at a fixed price – this is usually more cost-effective and makes it easier to budget for costs. Those wishing to outsource operations entirely can opt for Premium Full Managing at €50.00 per ccloud³ VM per month, which includes updates, monitoring, backups and fault rectification. This means you only pay for what you actually use and are not tied to a package that exceeds your requirements. Operations take place exclusively in German, certified to ISO 27001 on the basis of IT-Grundschutz data centres.
| Model | Suitable for | Price |
|---|---|---|
| On a time and materials basis | occasional tasks and one-off cases | €40.00 per 15 minutes or part thereof |
| Hourly quota | regular, predictable demand | Fixed monthly price on request |
| Premium Full Management | Full operational takeover per VM | €50.00 per VM per month |
Echte Praxisbeispiele von Kunden, die ihre IT-Infrastruktur mit centron neu aufgestellt haben – von Skalierung unter hoher Last über sichere Datenverarbeitung bis zur Kostenoptimierung.
From proof of concept to full migration: full-service management, reliable backups and transparent processes – greater reliability and a focus on your core business.
From physical servers to virtual environments: fair terms and conditions and the reliable implementation of individual requirements form the basis of a future-proof hosting infrastructure.
Ten years of growth with centron: from €80,000 annual revenue to a multi-million business – on virtual managed servers, stable infrastructure and personal support.
Sign up and receive €200 credit at centron within your first 60 days.
This promotional offer applies to new accounts only. Available exclusively to businesses.