Pricing – centron

24/7 Support Round - the-clock expert support with centron

With monthly maximums and flat-rate prices, you always know what you will pay.

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  • 40,00 €
  • 240,00 €
  • 240,00 €

24/7 expert support

Support, so that you always have an expert behind you.

Find out more about Managed Services or speak to one of our Sales Managers to get started.

40,00 € / 15 minutes

With managed services from centron, you get access to troubleshooting tips, personalized support and fast response times so you can bring new products to market faster. Get the support your business needs to better focus on developing your apps and serving your customers. Test Managed Services now

40,00 €

per 15 minutes (09:00 to 18:00)

240,00 €

per hour (18:00 – 09:00)

240,00 €

per hour (Saturday, Sunday & public holiday) Talk to Sales

Reliable support when you need it most – at clear, transparent prices.

All-round carefree with 24/7 expert support.

Rely on centron’s comprehensive 24/7 support for all your products and services. Whether it’s a quick question during office hours or critical support at night, our team of experts is always on hand to help. With our transparent and simple pricing models, you always know exactly what the support will cost, so you can focus on your business.

Get started now and experience the first-class support that supports your business.

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Frequently asked questions

Frequently asked questions

When will my card be charged?

centron’s billing cycles are monthly. Normally, we issue an invoice on the first day of each month and automatically charge your account’s primary payment method for the previous month’s usage. In some cases, we may charge you if your usage exceeds a certain threshold. You can also log in at any time and pay the balance yourself.

Will I be charged when i enter my credit card details?

No. Your card will only be charged at the end of the billing period or when a certain usage limit is exceeded. Pre-authorization fee: When you add a card, we may send a pre-authorization request to the issuing bank. This is to check whether the added card has been issued by the bank and whether it will authorize future debits. These temporary pre-authorizations usually amount to €1, but can vary in amount and will be cancelled by us immediately. Depending on the bank, it may take a few days for the charge to be debited from the card.

Will taxes be included in my monthly bill?

In some countries we are required by law to collect taxes. See our Docs to find out if we charge taxes in your country, what the tax rate is, etc.

Why am I being charged for deactivated ccloud³ VMs?

If you switch off your ccloud³ VM, you will still be charged for it. This is because the allocated resources are reserved even if the VMs are switched off. Therefore, you will be charged until you destroy the instance.

How do I destroy my resources?

Read our docs to learn how to permanently destroy and delete all products.

Can I be notified if my invoice exceeds a threshold value?

Yes, you can set up bill alerts and we’ll send you an email if your monthly spending exceeds an amount you specify.

What if I use my ccloud³ Vm for less than a month, will I still be charged for the whole month?

You will never be charged more than the monthly cost of your ccloud³ VM. All ccloud³ VMs are billed hourly up to a monthly cap of 672 hours (the number of hours in 4 weeks). If you use your server for less than 672 hours during the month, you will be billed for every hour. If you use your server for more than 672 hours during the month, you will be charged the monthly costs. For example, if you set up a ccloud³ VM for €10/month and use it for 336 hours, you will be charged €5 (based on the hourly rate).

I have commissioned a ccloud³ VM for 4€, but my monthly bill is more than 4€. Why is that?

Our prices refer to a single ccloud³ VM. It may be that you have created additional resources and this could be the reason for the higher bill. You can check your bill in the control panel to get details of the different resources you are using. If you need help, please contact support.

I received a 100€ credit when i opened an account. When will my card be debited?

Your card will only be debited after you have used the free credit. For example, if you have received a €100 credit for 60 days, this €100 credit will automatically be credited to your account. If you spend €25 within this period, your card will not be charged. If you spend €300, the €100 credit will be used up completely and only €200 will be charged to your card. As the credit is valid for 60 days, you can no longer use the remaining credit after 60 days.

How do i remove my card from my account?

To remove a saved payment method, visit the Billing page, click on the menu … of the payment method and then click Delete. In the “Confirm delete card” window that opens, click Delete to remove the card. You cannot remove the default payment method on the account.

Can I pay for my resources in advance?

If you are interested in an advance payment for resources, please contact our experts.

Can I get a refund?

We do not offer refunds. If there are extenuating circumstances, contact support.

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Sign up and receive €200 credit at centron within your first 60 days.

This promotional offer applies to new accounts only. Available exclusively to businesses.