Service Specification Webhosting

This English version is provided for convenience only. The German version is legally binding; in the event of any discrepancy between the two versions, the German version shall prevail.

1. Brief description

centron Webhosting provides a shared hosting platform that enables customers to operate websites, web applications and online services simply and efficiently.

The service comprises the provision of storage space, databases, email mailboxes and the runtime environments necessary for web applications. It is used via a central administration interface and standardised protocols.

centron Webhosting is suitable both for simple websites and for more complex web applications, and offers a scalable basis for a professional online presence.

2. Key features

centron Webhosting offers an integrated hosting environment with the following characteristics:

• provision of webspace for storing websites and applications
• support for Linux- and Windows-based hosting environments
• provision of databases (e.g. MySQL or Microsoft SQL) for dynamic applications
• integration of email hosting with configurable mailboxes
• use of common web technologies such as PHP or ASP.NET
• support for common content management systems such as WordPress or shop systems
• access via a central administration interface (control panel)

The platform is designed for different use cases, from simple websites to complex web projects.

3. Service plans

centron Webhosting is provided in various service plans that differ in particular with regard to storage space, number of email mailboxes and database capacity.

Typical service plans include:

• Economy V2
• Business Standard V2
• Business Pro V2

All tariffs are available for both Linux and Windows hosting and offer flexible use depending on the use case.

4. Metrics

Billing is at a fixed monthly price per selected webhosting tariff.

The costs are transparent and predictable, as these are flat-rate tariff models. Additional costs may arise from optional additional services, provided that these are commissioned separately.

5. SLA specifics

No separate service level agreements beyond the general infrastructure are assured for centron Webhosting.

The availability of the hosting environment is governed by the underlying infrastructure and platform.

6. Backup

Backup and recovery functions are not part of the basic webhosting tariff and may vary depending on the tariff or additional service.

The Customer is responsible for backing up its website data, email accounts, content and configurations, unless separate backup services have been agreed.

7. Additional terms

The Customer is responsible for the content, applications and data operated within the webhosting service.

This includes, in particular:

• compliance with legal requirements
• secure configuration of applications
• protection against unauthorised access

Webhosting is used in a shared environment in which resources are shared. The Provider ensures that a stable and high-performance environment is provided, but accepts no responsibility for restrictions caused by customer-side applications or use.

The Customer is responsible for selecting suitable tariffs in accordance with its requirements. Insufficient dimensioning may lead to performance restrictions.

The Provider provides security mechanisms such as SSL encryption and infrastructure-side protection. However, the complete securing of the applications and content lies within the Customer’s area of responsibility.