Service Specifications & SLAs
Scope of services, service plans, metrics and SLA specifics for all centron products – each document in full on its own page.
Scope of services per product – clearly defined
The Service Specifications set out in full, for each centron product, the scope of services, the service plans, the billing metrics and the SLA specifics. Documents marked “Upcoming” apply from the availability of the respective product.
ccloud³ (Compute Engine)
Virtual machines with freely configurable resources – service plans, usage-based billing, SLA specifics and backup provisions.
ccloud³ GPU (Cloud GPUs)
Virtual machines with dedicated Cloud GPUs – features, service plans, metrics and SLA specifics for GPU instances.
Managed Server
Virtual machines with integrated operations services – monitoring, backup, patch management and clearly defined responsibilities.
Managed Services
Technical support service for centron cloud and infrastructure products – advice, fault analysis and assistance with incidents.
Object Storage
S3-compatible Object Storage – features, service plans, usage-based metrics, SLA specifics and backup provisions.
Colocation
Rack space in the centron data centre – scope of services, power and cooling supply, access and SLA specifics.
Domains & DNS
Registration and management of domains as well as DNS services – scope of services, metrics and additional terms.
Public IP address (IPv4)
Public IPv4 addresses for centron cloud resources – provisioning, metrics and conditions of use.
Webhosting
Webhosting packages from centron – scope of services, service plans, metrics and SLA specifics.
cProtect
The backup and protection solution cProtect – scope of services, service plans, metrics and additional terms.
Managed Kubernetes
Managed Kubernetes clusters – scope of services, service plans, metrics and SLA specifics of the upcoming product.
Volumes (Block Storage)
Persistent block storage as stand-alone volumes – scope of services, metrics and SLA specifics of the upcoming product.
Our team will help with any questions
Which Service Specification is relevant to your setup and how the SLA specifics differ – if you have questions, our team is available directly.
- 10 Service Specifications – for all current centron products
- 2 upcoming products – already documented as “Upcoming”
- Full text – each document on its own page
- Supplement to the GTC and Service Description
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