FOC Solutions puts its trust in centron
After repeated outages and a lack of support from its previous provider, FOC Solutions faced serious risks to its reputation. In centron the company found a reliable partner offering stability, personal support and hosting solutions that fit precisely – and with them the basis for sustainable growth.
- Sector – IT services and software development
- Location – Hamburg
- With centron since – 2019
- More than 200 customers across Europe, from industry and trade
FOC Solutions
A service provider specialising in EDI that optimises processes along the supply chain – consistently on a virtual basis.
- Combines technical expertise with consulting know-how
- Integrated solutions: ERP and e-commerce work seamlessly together
- End-to-end support from concept through to operations
When hosting turned into a risk
FOC Solutions is a service provider specialising in EDI that looks after more than 200 customers from industry and trade across Europe. Its focus lies on optimising every process along the supply chain, supported by managed servers and comprehensive support, consistently on a virtual basis.
Originally, FOC Solutions relied on the infrastructure of a large German hosting provider. There, however, the company quickly felt like just one number among many. Personal contacts were missing and communication was inadequate and opaque. The low point: a backup several weeks old was restored without consultation. For a live merchandise management system this meant not only severe data loss but even the loss of an important customer.
A backup several weeks old
Restored without consultation – causing severe data loss in a live merchandise management system and, as a consequence, the loss of an important customer.
Three central problem areas that centron solved
Migrating VMware environments into a new system is one of the most critical decisions any company faces. For FOC Solutions this step was unavoidable – the problems up to that point had been too severe. In taking it, the company deliberately relied on centron and its many years of expertise as a data centre and managed cloud provider.
Poor communication
- No permanent points of contact
- Slow handling of support requests
- Old backups restored unilaterally
- An opaque, high-risk situation for business continuity
Outdated backups and data loss
- A backup several weeks old was put into use
- Heavy data loss in merchandise management
- Costly reconstruction of important information
- Damage to customer relationships
Business losses
- Loss of important major customers
- Direct losses in revenue and reputation
- An urgent need for a dependable partner
- A need for stability and transparent support
From frustration to confidence
FOC Solutions and centron began together with a proof of concept. Once it was running productively, all systems were migrated step by step. Clear communication, personal support and full-service management meant that FOC Solutions could concentrate on its core business again – backed by dependable backups, transparent processes and a stable infrastructure.
A partnership between equals, built to last.
“From the very first conversation we dealt throughout with knowledgeable people who were also honest enough to say when something would not work. Nobody promised us the earth. We sleep a great deal better now that centron is our partner.”
Dependable IT for the innovative strength of FOC Solutions
As a dynamic company working on modern solutions, FOC Solutions relies on an IT infrastructure that is flexible, secure and available at all times. With our services we make sure those systems are looked after properly – clearing the way for innovation, growth and smooth operations.
Managed Server
They relieve FOC Solutions of every task around day-to-day IT operations. Monitoring, updates and maintenance are handled dependably, so the team can concentrate entirely on its projects. Individual configurations and personal support keep the systems optimally tuned at all times.
ccloud³ Virtual Machines
A flexible and powerful foundation for the applications of FOC Solutions. The virtual machines can be provisioned in next to no time, scaled at will and offer the highest availability. That way the IT infrastructure always grows in step with the requirements of the business.
Premium Full Managing
A carefree, all-round service for the entire IT estate. Our team of experts looks after security, stability and continuous optimisation proactively. That wins the company time and room to focus fully on its innovative solutions.
Ready for a success story of your own?
Whether EDI, an online shop or complex web applications – our experts develop individual solutions that deliver real value to your business. Benefit from personal support, a stable infrastructure and a partner who genuinely listens and thinks along with you.
- Free initial consultation for your project
- Proof of concept before the full migration
- Transparent costs calculated before the project starts
- Personal points of contact instead of ticket ping-pong
Get started for free
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