GTC – centron Cloud Services

The GTC govern the legal relationship between customers and centron GmbH (Heganger 29, 96103 Hallstadt, Germany) for all services – from the conclusion of the contract through the scope of services, remuneration and liability to the termination of the contract. They define the order of precedence of the contractual components (framework agreements, contracts and declarations of acceptance including Service Specifications) and the procedure for amendments to the GTC with an eight-week notice period. Special terms additionally apply to the centron portal, Managed Services and web hosting and colocation services.

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The Terms of Use govern registration and the customer account in the centron Cloud Portal (including duties of care for login data), the procurement of the products and services offered via the portal and the customer's obligations when using them. They also contain provisions on the suspension and deletion of customer accounts in the event of violations. The current version can be accessed, saved and printed online at any time.

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The Service Description is an essential part of the contract alongside the Terms of Use and the Service Specification(s). It describes the operating model of the centron Public Cloud, which is based on ISO/IEC 27001:2022, the location of the data centres in Germany (in future also in other EU member states) and compliance with the EU GDPR. In the event of contradictions, the following applies: Service Specification before Service Description before Terms of Use.

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The Lifecycle Policy defines the phases that centron products and services pass through – including Private Preview and Public Preview through to general availability and planned discontinuation. It applies to all products and services, supplements the Terms of Use, Service Descriptions and Service Specifications and, in the event of contradictions, follows the order of precedence agreed in the Terms of Use.

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The DPA governs the processing of personal data by centron as processor, bound by instructions – in particular when providing cloud infrastructure (IaaS), hosting, virtual servers, storage, network and platform services and Managed Services. It covers, among other things, the subject matter and duration of the processing, the handling of technical usage data and metadata (anonymised or pseudonymised where possible) and the client's rights of termination for good cause in the event of data protection violations.

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The TOMs document the security measures with which centron protects personal data – from physical access control, system access control and data access control through encryption and the separation requirement to availability control and procedures for regular review. They are an annex to the Data Processing Agreement and the basis for the data protection review by your organisation.

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The Supplementary Agreement is aimed at customers who, as persons bound by professional secrecy, are subject to confidentiality obligations under Section 203 of the German Criminal Code (StGB) and the applicable professional law, such as Section 43e of the German Federal Lawyers' Act (BRAO) and Section 26a of the German Federal Notarial Code (BNotO). In it, centron undertakes to protect third-party secrets, to take note of them only to the extent required for the performance of the contract, and to oblige all persons deployed to maintain confidentiality in text form before they commence their work. The obligation continues beyond the end of the contract. The agreement supplements the main contract and the DPA and, in the event of conflict, takes precedence with regard to the confidentiality obligations.

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The Channel Partner Agreement governs the participation of IT companies – in particular system integrators, managed service providers and IT service providers – in the partner programme of centron GmbH. It defines the eligibility requirements (legal entity or registered business with proof of trade registration; no private individuals), the allocation of roles in sales and the contractual relationship: the contract for the cloud services is concluded directly between the end customer and centron.

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The basis is the GTC or, for the portal, the Terms of Use, supplemented by the Service Description and the Service Specifications you have chosen. In the event of contradictions, the agreed order of precedence applies: Service Specification before Service Description before Terms of Use.

We provide the DPA pursuant to Art. 28 GDPR together with the TOMs as an annex – you can read both documents directly on the website. To conclude the agreement, and for questions from your data protection officer, please contact compliance@centron.de.

No. The services of centron GmbH are aimed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law.

centron announces changes in text form eight weeks before the date on which they take effect. If you do not object within four weeks of notification, this is deemed to be consent – centron expressly points this out in the announcement.

The reseller partner programme is open to IT companies such as system integrators, MSPs and IT service providers. You will find the terms in the Channel Partner Agreement – to be admitted, please contact our partner team.