Service Specification Colocation

This English version is provided for convenience only. The German version is legally binding; in the event of any discrepancy between the two versions, the German version shall prevail.

1. Brief description

centron Colocation comprises the physical housing and operation of customer-owned hardware in a professional data centre of centron GmbH. For this purpose, centron provides the necessary data centre infrastructure, consisting of:

• Rack space: provision of space, divided into flexibly scalable rack units (RU / “Units”),
• Climate control: continuous cooling and ventilation of the hardware,
• Supply & protection: fail-safe power supply and physical security (access controls, video surveillance).

The Customer retains full administrative and technical control over its systems. Responsibility for the configuration, maintenance and ongoing operation of the installed hardware lies exclusively with the Customer.

2. Key features

centron Colocation offers a professional hosting environment for customer-owned hardware with the following characteristics:

• Provision of rack space in the data centre (billing per RU)
• Redundant power supply and climate control
• Highly available network connectivity
• Physical security measures (access controls, surveillance)
• 24/7 access to the data centre (subject to authorisation)
• Option to use additional services such as Remote Hands

The Provider provides the infrastructure, while the Customer remains responsible for hardware, operating systems and applications.

3. Service plans

centron Colocation is provided as a uniform service without conventional tariff levels.

The service is defined primarily by the rack units (RU) occupied within a rack.

Additional services may optionally be booked, in particular:

• Heavy-duty floors
• Remote Hands services
• Cross-connects and network options

Provision may take place using various installation options.

4. Metrics

Billing is based on the occupied rack units (RU, “Units”) per hour or month or part thereof.

The price is:

• Colocation: approx. €10.00 per RU (U)

The following are billed separately in addition:

• Power consumption (per kWh)
• Network traffic (per GB)

5. SLA specifics

The Colocation service includes a service level agreement with regard to network availability.

The key SLA parameters are:

• Guaranteed network availability: 99.9 % on an annual average
• Availability measured at 5-minute intervals
• The basis is the Provider’s internet connection

The SLA relates exclusively to network availability and not to customer-side systems or hardware.

6. Backup

Backup and recovery services are not part of the Colocation service.

The Customer is fully responsible for:

• Data backup
• Backup strategies
• Recovery of systems and data

7. Additional terms

centron Colocation provides exclusively the infrastructure for the operation of hardware. The Customer is fully responsible for:

• Provision and maintenance of its hardware
• Installation and operation of operating systems and applications
• Data security and access controls

The Provider assumes no responsibility for the functionality of the customer-side hardware or software.

Additional services, in particular Remote Hands, are used on request and billed separately.

The Customer is obliged to operate its systems in such a way that no disruptions are caused to the infrastructure or to other customers.

Responsibility for compliance with statutory requirements and for the security of the systems operated lies entirely with the Customer.