Service Specification cProtect

This English version is provided for convenience only. The German version is legally binding; in the event of any discrepancy between the two versions, the German version shall prevail.

1. Brief description

centron cProtect is a disaster recovery and failover solution for virtual machines and Managed Servers.

The service enables the continuous replication of systems and their restoration in the event of a failure. The aim is to minimise downtime and to ensure a rapid resumption of operations in the event of incidents, hardware defects or security incidents.

cProtect supplements existing backup and high-availability solutions and offers protection, in particular, against data loss, system failures and ransomware attacks.

2. Key features

centron cProtect offers continuous backup and recovery of systems with the following characteristics:

• Continuous replication of system states at intervals of approx. 15 minutes
• Provision of a failover system to take over the services in the event of a failure
• Restoration of system states (rollback) up to 24 hours into the past
• Protection against ransomware and malware by restoring clean system states
• Storage of the replicated data within centron data centres in Germany
• Integration into existing infrastructure such as ccloud³ or Managed Server

In contrast to conventional backups, cProtect enables not only the recovery of data but also the resumption of complete system states within a short time.

3. Service plans

centron cProtect is provided as a uniform service.

It is configured, in particular, according to:

• Size of the system to be replicated (storage capacity)
• Scope of the resources used for replication and failover

The service is used as an add-on service to existing cloud or Managed Server products.

4. Metrics

Billing is usage-based per stored gigabyte of replicated data.

5. SLA specifics

The availability of the cProtect service is governed by the general SLA provisions of the underlying infrastructure.

cProtect constitutes an additional protection and recovery function and supplements existing availability mechanisms, in particular through:

• rapid restoration of system states
• minimisation of downtime through failover

No separate SLA is guaranteed for individual recovery times or failover durations, unless separately agreed.

6. Backup

cProtect is not a conventional backup service but a replication and failover solution.

Continuous replication takes place at short intervals and enables system states to be restored within a defined time window (up to 24 hours).

cProtect supplements existing backup solutions but does not fully replace them. Separate backup services are required for long-term data backup and archiving.

7. Additional terms

cProtect is a disaster recovery solution and serves the rapid restoration of system states in the event of a failure. The Customer remains responsible for:

• Monitoring its systems
• Timely detection of incidents or security incidents
• Selection of suitable recovery points

The effectiveness of the restoration depends on whether errors or security incidents are detected within the available recovery period.

The Provider assumes no responsibility for data losses lying outside the available recovery window.

cProtect protects, in particular, against:

• System failures
• Hardware defects
• Faulty updates or configurations
• Ransomware and malware attacks

Use of the service requires that the underlying systems are properly operated and configured.

Restoration and the activation of a failover are carried out by the Customer or at its request.