Help Centre – Point of contact for support and resources

How can we helfen?

Answers, guides and direct links to our team of experts – all in one place.

Contact Support Go to the tutorials
What do you need help with?

An overview of the key topics

Choose your topic – from the first steps to invoicing and security.

Getting started

Create an account, deploy your first VM, and make use of your €200 starting credit: the quickest way to get started with the centron Cloud.

Watch tutorials

Products & Configuration

An overview of all products – from ccloud³ to Kubernetes and Managed Services, with details of each service.

View our products

Billing & Prices

Transparent rates, hourly billing and the price calculator to help you work out your costs.

About pricing

Security & Compliance

ISO 27001 (IT-Grundschutz), BSI C5:2020 Type 1, GDPR: all certifications and security measures in the Trust Centre.

Go to the Trust Centre

Documentation

Technical guides, API documentation and step-by-step instructions for your projects.

For documentation purposes

System status

Is everything working? The current status of all centron services at a glance – plus how to report a fault.

Check status
Direct line

Our team of experts is here to help you

Sometimes a conversation is the quickest way: 24/7 expert support is included free of charge for all customers – via telephone and email, with dedicated contact persons rather than anonymous queues. For bespoke support such as migrations or analyses, we charge transparently on a time-and-materials basis.

24/7Expert support · free of charge for all customers
Get in touch now
  • Free support round the clock for all customers
  • Personal contacts who know their local area
  • Personalised support usage-based for specialised tasks
  • German-speaking – Support without language barriers
Help Centre FAQs

Frequently Asked Questions for Support

How do I contact centron Support?

Available round the clock by telephone and email – you can find the contact details on the Contact page. Expert support is included free of charge for all customers.

Where can I find guides to help me get started?

In the tutorials: step-by-step guides, from setting up your first VM to database backups – continuously updated by the centron team.

How do I check if there is a fault?

On the Status page, you can see the status of all centron services. If there is no message displayed there, our support team will help you analyse your issue.

Can centron carry out tasks on my behalf?

Yes – ranging from one-off, bespoke support (billed on a usage basis) to managed services, where centron takes full responsibility for day-to-day operations.

Get started for free

Sign up and receive €200 credit at centron within your first 60 days.

This promotional offer applies to new accounts only. Available exclusively to businesses.